Shipping
FREE SHIPPING on orders over $150CAD in USA and Canada.
$15CAD flat rate for shipping in Canada and United States.
NEW: Shipping to the USA
Due to recent changes made by the US government all shipments crossing the border must have duty and tax paid prior to arriving in the US… We have found a way to do this without adding excessive brokerage fees. Purchases by US customers will now be a two step process. These are the steps:
- Find the items you want to purchase and continue through the checkout process as usual.
- Prior to shipping your order, we will send you a separate invoice for US Duty & Tax. This must be paid within 24 hours or your order will be cancelled and refunded.
We will ship your order the next business day and remit that duty and tax to the US government on your behalf. When your order arrives to you there will be nothing owing.
We will continue to monitor this situation and make changes whenever it is appropriate to ensure your experience is a good one.
If you have questions about shipping to the US, or anything else, please email us at: shop@nouvellenouvelle.com
FREE IN STORE PICK UP
In Store Pick Up is available at our Main Street location with valid ID and receipt. You will be able to select 'IN STORE PICK UP' from a drop-down menu in the checkout process. Your items will be held for pick up. There is no charge for in store pick up.
INTERNATIONAL SHIPPING
$48CAD flat rate for International Shipping.
International shipments are FINAL SALE.
Items purchased online are usually shipped within 72 hours. Purchases are sent using Canada Post/USPS or a third-party shipper.
Our store address is:
Nouvelle Nouvelle
3634 Main Street
Vancouver BC V5V 3N5
Canada
Please see Terms and Conditions for Payment Information, Exchange Policy and Privacy Policy.