TERMS AND CONDITIONS
SHIPPING
Free Shipping over $100 in North America.
$15 flat rate for shipping in Canada and United States.
Items purchased online are usually shipped within 72 hours. Purchases are sent using Canada Post.
FREE IN STORE PICK UP
In Store Pick Up is available at our Main Street location with valid ID and receipt. You will be able to select 'IN STORE PICK UP' from a drop-down menu in the checkout process. Your items will be held for pick up. There is no charge for in store pick up.
PAYMENT
Nouvelle Nouvelle accepts Visa, MasterCard, American Express (online only) or Paypal.
All prices online appear in Canadian Dollars.
Residents of B.C. will be charged GST & PST, Canadian residents outside of B.C. will be charged applicable taxes.
U.S. residents and international residents will not be subject to Canadian taxes.
U.S. and international customers please note: Nouvelle Nouvelle is not responsible for any customs, duties or brokerage fees that may incur while importing goods into your country of residence. Fees incurred from rejected packages will be the responsibility of the customer.
HOLIDAY EXCHANGE POLICY
EXHANGE ONLY / STORE CREDIT until Jan 8 2025. Regular Price Items only, must be unworn with tags attached and in perfect condition.
SALE Items, Apothecary, Earrings & Intimates are FINAL SALE.
FOR ONLINE PURCHASES
In order to qualify for an exchange or store credit, Nouvelle Nouvelle must be contacted by email for an authorization number, within 10 days of receiving your shipment. This authorization number must be included with the items being returned or the shipment will be refused by Nouvelle Nouvelle.
The customer is responsible for the shipping costs of their exchange including any customs charges or duties that may be incurred. Please ensure you have kept the original tags attached, have the original receipt and the returning item is free from wear, stains, odor or any condition that would otherwise prevent it from being sold as new. Once we receive the item back we will issue a store credit or ship out the item to be exchanged within 7 days. You will receive a confirmation email when your exchange has been processed.
To purchase an item with store credit, please call our retail store at 604 428 0093 between 12-5pm, 7 days a week. We will process the credit for you and ship your item out.
Nouvelle Nouvelle reserves the right to deny exchanges that do not comply with the above stated conditions.